Refund Policy

At OffCart, we are committed to providing our customers with a seamless shopping experience. If you are eligible for a refund, the amount will be credited to your original payment method after deducting any applicable shipping and handling charges.

If you cancel your order, a 5% fee will be deducted from your refund amount to cover the payment provider processing fees incurred by us.

Refund Eligibility:

Refunds will only be processed under the following conditions:

• The item is defective.
• The item is damaged.
• The item is not functional.

Important Notes:

• Refunds will not be issued for reasons such as color preference, dislike of the product, or similar concerns.
• If we approve a return due to a product issue but find that the item is in satisfactory condition after inspection, you will be responsible for the shipping costs for both the return and reshipment.

Exchanges:

If you wish to exchange an item, please contact our customer service team. We will provide you with instructions on how to return the item and process your exchange. Please note that you will be responsible for the shipping costs associated with returning the item for exchange.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service team within 3 days of delivery. We will guide you on how to return the item for a refund or exchange. For defective or damaged products, a full refund will be provided, provided the issue is reported within 3 days of delivery.

Contact Us:

If you have any questions or concerns regarding our refund or return policies, please contact us. Our team is here to assist you!